BTM 426
Technology-Enabled Business Process Management
Winter 2026
Topics
- Welcome and Course Introduction
- Introduction to Business Process Improvement
- Stakeholders and strategic direction
- Understanding business processes
- Modeling business processes Project overview
- Performance management
- Quality and performance indicators
- Developing the improvement road map
- Critical Success Factors and customer voice
- Organizing for business process improvement
- BPI toolbox
- Tools for collecting data
- Tools for analyzing data 1
- Tools for analyzing data 2
- Tools for generating ideas
- Tools for developing improvements 1
- Tools for developing improvements 2
- Tools for implementing improvements
- Change models and tools for deploying improvements
- Selecting technology for process improvement
Readings
- Business Process Improvement Toolbox, Second Edition by Bjorn Anderson ASQ Quality Press
Winter 2025
Topics
- Business processes
- Process-redesign history
- Process models and diagrams
- Process change
- Selection of redesign targets
- Process redesign
- Technology-based implementation
- Information technology for new processes
Readings
- Business Process Improvement Toolbox. 2nd ed. By Bjorn Anderson. ASQ Quality Press.
Sources
- Course catalogue ↗2026–2027
- BTM 426 LEC-B01: Technology-Enabled Business Process Management · Reading-list link; contents not retrieved ↗2027
- 2022-Winter-BTM-426-LECTURE-B1 ↗2022
- 2023-Winter-BTM-426-LECTURE-B01 ↗2023
- 2024-Winter-BTM-426-LECTURE-B01 ↗2024
- 2025-Winter-BTM-426-LECTURE-B01 ↗2025
- 2026-Winter-BTM-426-LECTURE-B01 ↗2026
- Additional readings are supplied through the course LMS. Partial automated extraction.
- One optional book is printed, with author spelling retained as in source. The later explicit Topics list was falsely captured as readings after prose beginning “references, etc”. Additional readings are supplied through the course LMS.