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OM 411

Business Process Management

3 units

Winter 2026

Topics

  • Process view of organizations
  • Operations strategy
  • Process flow analysis
  • Inventory management
  • Queuing analysis
  • Process control
  • Lean operations
  • The core concepts in operations management
  • The key drivers of the process performance
  • Analytic methodologies for operations management analysis
Winter 2026

Topics

  • Process view of organizations
  • Operations strategy
  • Process flow analysis
  • Inventory management
  • Queuing analysis
  • Process control
  • Lean operations
  • The core concepts in operations management
  • The key drivers of the process performance
  • Analytic methodologies for operations management analysis
Sources