Conflict Resolution Communication Skills for Multilingual Students

3 credits · Undergraduate

This course is an introduction to conflict resolution for intermediate-advanced level ESL students. It includes interactive mediation role-plays requiring students to develop a complex set of English skills (grammatical accuracy; speaking and listening; pronunciation; and new vocabulary and idioms) and sociolinguistic skills (body language, formality, and tone). Course includes a fieldwork component to help students improve problem-solving and communication skills.