Improving Organizational Performance with Analytics

Graduate Prerequisites: QST OM725 or OM726, QST QM716 or QM717 - This course covers a number of analytical techniques that help improve and control product and process outcomes. These techniques are derived from Lean and Six Sigma, which are powerful improvement methodologies that promote product/process improvement, cost reduction and significant enhancement of bottom-line profitability. During the course, students will pursue an improvement project at an organization of their choice. They will prepare a detailed plan for the project, which outlines various elements including: voice of the customer, project charter, statistical process control charts, process capability ratios, process map, design and analysis of experiments, risk response matrix, and recommendations for improvement. These skills are useful for students considering a career in consulting.