Quality Management

Undergraduate

Effectively managing quality, combining theory and practice to formulate models for quality improvement and control. Statistical tools, techniques for process re-engineering and improvement, and designing quality into products and services. Course Format: Lectures, case discussion, 3 hours per week. Restrictions: Open to BBA students approved to the Operations Management and Information Systems concentrations until date specified in Registration guide. After that BAcc, BBA, BCB and combined Business majors. Prerequisite(s): OPER 2P91 and STAT 1P98 (MATH) Course Notes: This course may be offered in multiple modes of delivery. The method of delivery will be listed on the academic timetable, in the applicable term.