Service Operations Management

3 credits · Undergraduate Programs

The management of service businesses from both a qualitative and quantitative perspective. Topics may include service design and performance measurement, service quality and recovery, managing people in service industries, service demand forecasting, scheduling, managing lineups, yield management, network optimization, and the role of information technology. Industry examples include travel and hospitality, professional services, retail, communication and transportation and banking. Prerequisite(s): Admission to the Haskayne School of Business, Operations Management 317 and Management Studies 391.