ITIS 5411
IT Service Support
Management of IT processes crucial to business operations. IT service management (ITSM) best practices including service desk management, incident management, problem management, change management, release management, and configuration management.
Topics
- service desk management
- incident management
- problem management
- change management
- release management
- configuration management
Course catalogue
Prerequisites & course information
Prerequisite(s): ITIS 5401 .
Sources
- Course catalogue ↗2026–2027