PUBPOL 5176
Health Care Operations and Management
This course will provide an overview of operations within hospital and ambulatory settings. We will start with the development of a definition of “operations”. It is important for students to describe operational concerns and activities distinct from, but in relation to, other domains in the provider setting (e.g. strategy, capital planning, human resources). Lectures will include deep dives into resource planning, process design, policy and governance, financial management, and performance monitoring.
Topics
- Define operations and build initial lexicon of operations concepts, tools, and measures.
- Analyze both inpatient and ambulatory operational objectives, challenges, and outcomes.
- Understand how operations concepts and initiatives intersect with other organizational areas (strategy, finance, IT, etc.).
- Develop a plan for seeking out and gaining operational experience in internships/ fellowships.
- Practice operational decision making through simulation, case study, or scenario dialogue.
- Gain context for both inpatient and ambulatory operational objectives, challenges, and outcomes.
Official roster learning outcomes
Sources
- Course catalogue ↗2026-2027
- Catalogue entry ↗
Catalogue variants
- Health Care Operations and Management · 3.0 · Graduate