PUBPOL 5533
Human Resource Strategy for Executives
In this course, you will explore the policies, procedures, and systems required to attract, select, develop, and retain quality employees in today?s labor-intensive service industry. Along the way, you will analyze the major environmental factors that affect employees? lives, the service-industry's HR function, day-to-day operations, and broad decision making. You will also explore ways to align a firm's core values with its performance objectives and develop strategies to mitigate, manage, and improve customer and employee satisfaction as well as business performance. (EMHA-EL)
Topics
- Evaluate the strategic importance of HR for achieving organizational success in the global service industry.
- Explore the changing nature of the competitive forces in the global service industry that are important to effective HR management.
- Apply a comprehensive understanding and skills to attract, select, develop and retain quality employees and achieve organizational goals and objectives in an ethical and sustainable manner.
Official roster learning outcomes
Sources
- Course catalogue ↗2026-2027