Business process improvement, automation, and change management

3 credits · Graduate

Digital transformation implies reinventing business processes to take advantage of automation, efficiency gains due to new technologies, or to answer new legal or competitive requirements. In this course, we will learn how to get from an existing to an improved business process, including, when relevant, automating low-added value steps. This course prepares students to complete their first digitalization process improvement projects and manage changes at various levels in the firm. This includes monitoring the existing process, evaluating its conformance, identifying improvements, and choosing an appropriate change management approach. CALENDAR NOTES: Students are expected to have a basic understanding of Business Process Modeling and performance monitoring. Additional reading may be necessary if this prerequisite knowledge is not sufficient.