Organizational Aspects of Quality Management

3 credits · Undergraduate

In this course, quality is investigated as a strategic initiative for organizations. The concept of quality is described in relation to the philosophies of Shewart, Deming, and Juran. The organizational structures needed to support Total Quality Management (TQM) programs are described. Tools for process analysis and improvement are discussed, as is the concept of change management. The course concludes with an evaluation of current quality certification protocols, particularly the ISO 9000 series of standards. RESTRICTIONS: Minimum of 30 credit hours FORMATS: Lecture | Lab