Software Quality Management

3 credits · Engineering Professional

This class is designed to help students understand what it takes to build software products and services that meet customer quality expectations from day one. It introduces students to five different business personas that play a key role in the software life cycle: customer, software engineer, software release/quality manager, customer support engineer, and general manager. For each of these players, it reviews what they do and what is most critical to quality. The class also provides exposure to current industry practices, case studies, data analysis and guest speakers who can describe 'what a day in the life' of each of these personas looks like.