Int Prof Exp, Comm and Sim

4 Credits · Level: Graduate

This course introduces advanced communication strategies for patient safety and quality improvement success in healthcare. Topics include difficult conversations, feedback, emotions, team dynamics, and bias in healthcare. Throughout the course, learners apply characteristics of critical thinking in individual and collaborative scenarios. Learners are challenged to consider the roles of various healthcare stakeholders in building a safer healthcare system. This course includes the three-day onsite residency, led by safety and quality leaders, and provides rigorous exercises in practical communication and decision-making.