AI, Analytics Future of Work

1.5 Credits · Level: Graduate

The future of work will depend upon technology and people – and especially on how they interact with each other. CEOs and CHROs everywhere are now asking fundamental questions: how can we make effective use of technology, and especially artificial intelligence, to enhance business performance without depersonalizing work? Is there a happy medium between algorithms and human insights? Can we ensure that the reality of work in the future is more compelling, even more noble, than the one we inherited? People are asking these questions at a time when late 20th Century orthodoxies about enterprise management are being challenged. Conventional norms like profile-oriented recruiting, financial incentives, annual performance reviews and feedback are not standing up well to scrutiny – and thoughtful firms are building potentially better alternatives, often underpinned by data and modeling algorithms. The talent management arena is going through a period of unprecedented experimentation, aimed at developing new models for organizing work. This Intensive Learning Experience (ILE) for MSB students will examine how the scientific, analytical process is being used to develop and apply modern, forward-looking ideas to the value chain for talent. It will help the future CEO, CHRO and enterprise manager to become fluent about the new world of work, and to wrestle with the challenges and opportunities that it will present.