Quality and Performance

2 Credits · Level: Graduate, Undergraduate

This course will prepare students to use quality measures, tools, and processes to achieve and enhance the desired outcomes for a health care organization. Students will become familiar with the history of quality in health care and influential government and private organizations. Students will become conversant with key theoretical and conceptual aspects of quality and performance measurement and improvement and will analyze their effectiveness in practice. Finally, students will explore the internal and external factors that affect an organization's ability to assess and provide quality health care.