Operations Management

2 Credits · Level: Graduate, Undergraduate

This course explores the broad strategic context and resulting implications of the changing health care landscape and the critical success factors that will be required to lead health care operations in organizations that are focused on value – highest quality and service at the lowest cost. It will emphasize the importance of tools and approaches that drive higher efficiency and effectiveness and will provide practical personal reflections on the critical skills and competencies that will differentiate health care executives who are in operational leadership roles. Following an examination of the five pillars of health are operations – people, quality, service, finance and growth – the course will provide real-world insight into performance improvement and operations management approaches that have been successful in addressing waste and inefficiency in health care settings.