Managing Healthcare Orgs

2 Credits · Level: Graduate

This four‐credit course provides the student an opportunity to integrate theory and practice under the guidance of faculty and industry preceptors. Students spend 16 hours per week in the practice setting developing, refining and evaluating skills for effective management of healthcare organizations with a focus upon improving the quality of care delivered. The seminar topics are organized around healthcare criteria for performance excellence (Baldridge Criteria); topic areas include leadership systems, public responsibility, strategic planning and strategy, organizational effectiveness, patient/customer focus and satisfaction, staff and workforce systems, process management, and the design and management of support processes such as finance and technology.