Prof Services IndustrySkills

1.5 Credits · Level: Undergraduate

Almost 80% of McDonough undergraduates will work in the professional services after graduation. Management consulting, investment banking, wealth management, venture capital, marketing, public relations, and communications agencies, and executive search firms are all part of this industry that works to support and advise primarily institutional clients. Working in professional services requires technical skills, but short and long-term success in a client-facing role also requires non-technical abilities as well. Though there are many professional services firms that cater to individuals, this course will focus primarily on success in serving institutional clients (e.g., other businesses and organizations). This course will explore the capabilities needed to be successful in the industry and ultimately succeed as a trusted advisor to clients more broadly. To excel in the professional services industry, employees must navigate multiple and competing client demands at once, quickly and effectively understand varied companies and industries, build trust and relationships with clients, navigate difficult conversations, effectively influence and advise with limited formal power, and structure and sell engagements. Furthermore, this course will also explore the unique dynamics and challenges that face the professional services industry. We will explore common business models in the industry and broader economic impacts on the industry. We will explore potential conflicts of interest in serving clients, and recent ethical challenges facing these firms. Lastly, we will explore the future of professional services, and how technologies like AI are shaping the industry.