Digital PublicService Delivery

3 Credits · Level: Graduate, Undergraduate

Effective use of technology and design is a core requirement for modern governments worldwide. This course will introduce students to the fundamental technical concepts, processes, and management theories used to manage the technical systems on which modern governments depend. Drawing on case studies from around the world, students will gain an understanding of tactics that have proved to be successful, common failure patterns, and the unique challenges and risks posed by technology that modern government leaders must consider. Concepts such as cloud computing, machine learning, product management, human-centered design, artificial intelligence, and APIs will be illuminated with case studies and hands-on experience from a practitioner perspective. Restrictions: Level Include Graduate Only Prerequisites: None