Skills & Methods of Health Care Negotiation & Conflict Resolution

Harvard HSPH

The objective of this course is to improve negotiation, communication and conflict resolution skills for use in professional and personal settings. This course introduces students to the theory and practice of negotiation and conflict resolution. Particular emphasis is placed on integrating analytic skills, negotiation techniques and conflict resolution methods into the practice of health care management. The class is organized around hands-on simulations where general concepts and methods…