Mitigating and Managing a Crisis

Harvard HKS

A crisis has often been defined as an event that has three distinct features: it threatens a high priority value of the organization; it presents a restricted amount of time in which a response can be made; and it is unexpected or unanticipated by the impacted organization. The attributes of successful crisis management are changing. Historically, a crisis is, by definition, an unusual event. Though unusual in the sense they challenge leadership and management skills, can they actually be…