SS/R: Safe Communication for Safer Health Care

2 Credits.

Provides students with a comprehensive understanding of the communication pitfalls that can contribute to error and preventable harm in healthcare. Teaches ten misconceptions about communication that frequently cause interpersonal failures in communication, and how certain aspects of the healthcare setting facilitate their occurrence. Teaches specific interpersonal communication practices that are prone to failure, and how to replace them with five “safe communication” competencies that help them communicate more reliably and support safe, high-quality care.