SS/R: ADVANCED CONFLICT MANAGEMENT AND COACHING SKILLS

1 Credit.

Builds upon the strategies and approaches presented in #312.871.97 SS/R - Leadership Skills: Negotiation & Conflict Management in Health Care. Part One teaches participants how to analyze, prepare for, and conduct a successful conversation or negotiation when emotions are running high. Uses case studies, experiential learning, group discussion, and lecture to introduce the “Difficult Conversation” framework developed by members of the Harvard Negotiation Project and a diagnostic tool for managing conflict. Participants are videotaped while participating in a conflict management simulation. Each participant receives an analysis and critique of her/his taped performance and a copy of their filmed simulation. Part Two equips participants with the skills needed to coach supervisees and colleagues through workplace conflicts and strengthen conflict management capacity in the organization. Develops understanding of and proficiency in the use of a conflict coaching framework by using lectures, case studies, group discussions and experiential learning.