Quality and Process Improvement in Healthcare

3 Credits

The dimensions of Healthcare quality and their definitions, quality metrics, accreditation and other benchmarking and evaluation methods. Change management, project planning and team management. Continuous improvement tools including “lean”, “six-sigma”, and “TQM”. This course is a version of ISE 371 for graduate students, with advanced assignments. A student cannot receive credit for both ISE 371 and ISE 471 .