Health Care Operations Management

3 Credits

The healthcare industry faces many unique operational challenges. Managing tradeoffs between cost, quality, and access is not only important to individual care organizations, it has become a national priority. This course will focus on how operational decisions influence these tradeoffs and the organizational drivers that yield positive patient experiences. We will examine the roles of people, systems, and technology in matching capacity and demand as well as performance measurement. Prerequisites: SCM 186 and BUAN 044