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BUSADMIN O611

Operations Management: Improving Processes in Service, Retail, and Manufacturing Industries

Graduate

Summer 2026

Topics

  • operations management
  • case studies
  • inventory
  • decision making
  • customer satisfaction
  • Six Sigma
  • quality management
  • project management

Readings

  • Operations Management: Sustainability and Supply Chain Management
    Jay Heizer; Barry Render; Check Munson; Paul Griffin · 4th Canadian · recommended/optional
Sources