Service Operations Management

3 credits · College of Engineering catalogue

Advisory Prerequisite: None. Enforced Prerequisite: IOE 310 and IOE 316; or graduate standing. Minimum grade requirement of “C-” for enforced prerequisite. (3 credits) Introduction to optimization, queueing, and spreadsheet-based simulation modeling applications in the service industries. Topics covered will include facility location modeling, short-term workforce management, long-term workforce planning, resource allocation, inventory applications in service systems, customer scheduling, call center design and vehicle routing.