Getting Things Implemented: Strategy, People, Performance, and Leadership

Moore, Mark. Creating Public Value: Strategic Management in Government. Cambridge, MA: Harvard University Press, 1997, pp. 13-21. ISBN: 9780674175587.

“Upwardly Global: Building a Model for Assisting Immigrant Professionals.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C16-05-1803.0, 2005.

“Park Plaza (A).” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C17-75-707.0, 1975.

Creating Public Value . pp. 105-134.

“Mikhukhu People of South Africa: A Question of Survival.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C17-95-1291.0, 1995.

Creating Public Value . pp. 63-76.

Collins, James, and Jerry Porras. Built to Last: Successful Habits of Visionary Companies . New York, NY: Collins Business, 2004, chapter 2. ISBN: 9780060566104.

Letts, Christine, William Ryan, and Allen Grossman. High Performance Nonprofit Organizations: Managing Upstream for Greater Impact . New York, NY: Wiley, 1998, pp. 1-5 and 15-28. ISBN: 9780471174578.

“Managing Change or Running to Catch Up: CARE USA and Its Mission in Thailand.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C18-95-1281.0, 1995.

Built to Last . Interlude and chapter 4.

“Finding Black Parents: One Church, One Child.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C16-88-856.0, 1988.

“Mayor Anthony Williams and Performance Management in Washington, DC.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: 16-02-1647.0, 2002.

Hatry, Harry. Performance Measurement: Getting Results . Washington, DC: Urban Institute Press, 2007, selected pages. ISBN: 9780877667346.

Kaplan, Robert, and David Norton. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment . Boston, MA: Harvard Business School Press, 2000, pp. 1-17, 69-77, and 133-153. ISBN: 9781578512508.

“Managing the Underground City: The New York City Transit Authority Reclaims its Subway Stations.” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: C18-95-1275.0, 1995.

Mintzberg, Henry. Structure in Fives: Designing Effective Organizations . Upper Saddle River, NJ: Prentice Hall, 1992, pp. 1-9 and 46-52. ISBN: 9780138554798.

Ostroff, Frank. The Horizontal Organization: What the Organization of the Future Actually Looks Like and How it Delivers Value to Customers . New York, NY: Oxford University Press, 1999, pp. 2-11 and 102-114. ISBN: 9780195121384.

“California Franchise Tax Board: Strategies for a Changing Workforce (Video).” Cambridge, MA: Harvard University, Kennedy School of Government Case Program. Case: 1201.9, 1993.

Hax, Arnoldo, and Nicolas Majluf. “Human Resources Management of Key Personnel.” In The Strategy Concept and Process: A Pragmatic Approach . Upper Saddle River, NJ: Prentice Hall, 1995. ISBN: 9780134588940.

Simons, Robert. “Control in an Age of Empowerment.” Harvard Business Review , March 1995.

Heifetz, Ronald, and Marty Linsky. Leadership on the Line: Staying Alive Through the Dangers of Leading . Boston, MA: Harvard Business School Press, 2002, pp. 13-30. ISBN: 9781578514373.

Goleman, Daniel. “Leadership that Gets Results.” Harvard Business Review , March-April 2000.