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15.760A

Operations Management

Graduate · Historical course

Spring 2002

Topics

  • Introduction Operations Overview
  • Project Management New Product Development & 3-DCE
  • Operations Strategy Operations Analysis
  • Inventory Management
  • Process Technology
  • Process Technology ERP Systems
  • Process Analysis Process Flow Models
  • Process Quality
  • Process Analysis Queueing Systems
  • Process Quality Quality Tools and Philosophies
  • Process Quality Toyota Production System
  • Process Quality Management of Constraints
  • Supply Chain Design
  • Supply Chain Management Postponement
  • Supply Chain Management Vendor-managed Inventory

Readings

  • Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned . The Wall Street Journal . Dow Jones & Company, Inc., 2001.
    Listed reading
  • Robertson, Andrew and Stefan Thomke. Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A). HBS Case No. 9-600-028. Harvard Business School Publishing, Boston, 1999.
    Listed reading
  • Fine, C. Three-Dimensional Concurrent Engineering . In Clockspeed . Pp. 125-154.
    Listed reading
  • Levy, Ferdinand K., Gerald L. Thompson and Jerome D. Wiest. The ABC’s of the Critical Path Method . Harvard Business Review , Boston, 1963.
    Listed reading
  • Sasser Jr., W. Earl and David C. Rikert. Burger King Corporation . HBS Case 9-681-045. Harvard Business School Publishing, Boston, 1998.
    Listed reading
  • Garvin, David A. Types of Processes . HBS Note No. 9-682-008. Harvard Business School Publishing, Boston, 1981.
    Listed reading
  • Maister, David H. A Note on Production Inventories . HBS Note No. 9-683-065. Harvard Business School Publishing, Boston, 1983.
    Listed reading
  • A Note on Incremental Analysis.
    Listed reading
  • Hallowell, Roger and Tonicia Hampton. Alaska Airlines: For the Same Price, You Just Get More… . HBS Case No. 9-800-004. Harvard Business School Publishing, Boston, 2000.
    Listed reading
  • Deighton, John and Kayla Bakshi. Webvan: Groceries on the Internet . HBS Case No. 9-500-052. Harvard Business School Publishing, Boston, 2003.
    Listed reading
  • They’ve Got Mail.
    Listed reading
  • Austin, Robert D., Richard L. Nolan and Mark Cotteleer. Cisco Systems, Inc.: Implementing ERP . HBS Case No. 9-699-022. Harvard Business School Publishing, Boston, 2002.
    Listed reading
  • Austin, Robert D., Cedric X. Escalle and Mark Cotteleer. Enterprise Resource Planning, Technology Note . HBS Note No. 9-699-020. Harvard Business School Publishing, Boston, 2003.
    Listed reading
  • Miller, Jeffrey G. and R. Paul Olsen. National Cranberry Cooperative . HBS Case No. 9-675-014. Harvard Business School Publishing, Boston, 1983.
    Listed reading
  • Maister, David H., Shauna Doyle and Rocco Pigneri. University Health Services: Walk-In Clinic . HBS Case No. 9-681-061. Harvard Business School Publishing, Boston, 1999.
    Listed reading
  • Managing Quality Improvement .
    Listed reading
  • Brassard, Michael. The Memory Jogger . Goal/QPC, 1988. (To be distributed in class).
    Listed reading
  • Motorola’s publication, What is Six Sigma?
    Listed reading
  • Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc . HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.
    Listed reading
  • Karmarkar, Uday. Getting Control of Just-in-Time . Harvard Business Review , Boston, 1989.
    Listed reading
  • Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.
    Listed reading
  • Triumph of the Lean Production System .
    Listed reading
  • Hammer, Michael. Reengineering Work: Don’t Automate, Obliterate . _Harvard Business Rev_iew, Boston, 1990.
    Listed reading
  • Cole. Reengineering the Corporation: A Review Essay.
    Listed reading
  • Goldratt and Cox. The Goal: A Process of Ongoing Improvement .
    Listed reading
  • LEC #: 16 · TOPICS: Supply Chain Design · READINGS: No reading; Lecture on Clockspeed .
    Reading assignment
  • Kopczak, Laura Rock and Hau Lee. Hewlett-Packard Co.: Deskjet Printer Supply Chain (A) . HBS Case No. GS3A. Harvard Business School Publishing, Boston, 2001.
    Listed reading
  • Hammond, Janice H. Barilla SpA (A) . HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994.
    Listed reading
  • Goldratt, E., and J. Cox. The Goal: A Process of Ongoing Improvement .
    Listed reading
  • Brassard, Michael. The Memory Jogger . Goal/QPC, 1998. (Distributed in class)
    Listed reading
  • Goldratt, E. M., and J. Cox. The Goal: A Process of Ongoing Improvement . 2nd revised ed. North River Press, 1992.
    Listed reading
  • Supplementary readings (optional) may be found in Production/Operations Management by R. Schmenner and in Operations Management, Production of Goods by McLain, and Thomas.
    Listed reading
Sources