Service Design: Strategies for Social Systems

(3 Credit Hours) · Undergraduate

Service Design is an interdisciplinary course that explores the theories, methods, and practices involved in designing effective and human centered services. Students will be introduced to key concepts and frameworks used in service design, with a focus on creating seamless and customer-centric experiences at critical touch points. As a capstone course, it combines elements from design thinking, design research, visual communication, and industrial design to develop solutions that meet customer needs and create value for organizations.