Intelligent Processes and Supply Chain Analytics

(3 Credit Hours) · Undergraduate

Business and government leaders are increasingly recognizing the importance of involving the whole organization in making strategic decisions in order to compete globally. Because an organization usually commits a bulk of its human and financial assets to operations, operations is an important function in meeting global competition. Firms today compete on multiple dimensions and must align their operations to whatever competitive choices they make. Successful firms have demonstrated that operations can be an effective competitive weapon and, in conjunction with well-conceived marketing and financial plans, these firms have made major penetrations into markets worldwide. This course is designed to address key operations and supply chain management issues in a variety of contexts including manufacturing and service organizations as well as for-profit and non-profit organizations. Students will understand the role of operations in the overall business strategy of the firm and be able to identify and evaluate the key factors in the design of effective operations for the production of products and delivery of services. The course also covers a range of tools appropriate for the analysis of a firm’s operations and offers an opportunity to discuss and compare various approaches to operations and supply chain management in an international context. The aim of this course is to (1) familiarize students with operations and supply chain management, and (2) provide students with language, concepts, insights and tools to solve operational issues in order to gain competitive advantage through more efficient and effective processes.