Managing Business Process Reengineering

(1.5 Credits)

Explores the organization effectiveness issues associated with large scale change through Process Reengineering, Toyota Production System (TPS), and Six Sigma programs. The course develops a thorough understanding of how processes can be designed, measured and maintained to optimize customer value creating performance. Techniques for defining performance requirements and managing process improvement on a large or small scale will be explored. | Prerequisites: MG-GY 5050 or equivalent