PROCESS IMPROVEMENT INTENSIVE

Credit Hours: 1.5 · Graduate

Process performance improvement requires a fundamental set of analytical and statistical tools, along with the critical-thinking skills to apply them effectively in the correct sequence during a project. In this course, students will learn key process improvement tools, how they are planned and applied, and how to interpret their output. Additionally, the course provides a detailed Lean Six Sigma roadmap for leading a process improvement project from codifying the business problem, understanding baseline state, identifying root causes to performance shortfalls, developing and implementing the solution through to sustaining improved performance.