Building Trustworthy Products in a Divided World

1 credits · GSB

Advances in technology improve our lives but also present many challenges. Today, tech companies wield immense power to shape society, yet face enormous trust deficits. How can leaders design and build new technology products, make decisions, and develop and enforce product policies that society can trust? How can leaders effectively include outside stakeholders in these decisions, and are there cases where leaders can most effectively lead by giving up the power to make certain especially weighty decisions? In this class, we will host a variety of leaders from the tech space and beyond to discuss these questions and to explore how we can harness new developments in AI, AR/VR, social media, and web3 to maximize good outcomes, minimize harms, and rebuild trust between technology and society.