Concepts and Methods in Improvement

3 credits · Graduate

Learners will review the historical roots of improvement science and develop skills for knowing when & how to use various improvement methods. Delivered through online learning, case studies, and small group work, participants will learn about frameworks and tools that can help them, evaluate the development and evolution of quality improvement approaches, assess the dimensions of quality with a focus on equity, and apply relational and technical strategies in various settings. Learners will explore Deming's System of Improvement Knowledge, explore the dimensions of quality (safety, timeliness, efficiency, effectiveness, equity, and people-centeredness) and frameworks and methods specific to individual dimensions (e.g. human factors, improved access, Lean, and more). Lastly, learners will critically examine synergies and tensions among the dimensions.