Operations Management

2 credits · Owen Graduate School of Management

This is an introductory operations management course that takes the process view of the firm and focuses on questions related to the design, management, and execution of processes in service and manufacturing organizations. The course emphasizes business process innovation and provides numerous examples of firms that have achieved competitive advantage because of their operations practices. Topics covered include operations strategy, process analysis and design, project management, queueing theory, supply chain management, and lean operations. Limited to first-year MBA students only. [2]