Health Care Operations

2 credits · Owen Graduate School of Management

In the U.S, the health care sector accounts for 17% of gross domestic product. Facing decreasing reimbursements and ever increasing costs, and coupled with pressure to deliver quality under pay-for-performance and bundled payment schemes, health care organizations are under unprecedented pressure to improve efficiency and quality. Consequently, health care organizations need to adopt well-proven operations management concepts to better manage their processes. In this course, we will analyze health care organizations using both qualitative and quantitative principles of operations management to address issues around patient flows, capacity and staff planning, process failure and learning. The course is based on reading current articles, solving case studies, and hands-on data driven exercises. The final project involves students deploying operations management concepts to propose solutions to problems currently faced by a real hospital. The course builds on the core course in operations management, and will benefit students interested in consulting, operations management, and/or health care. Prerequisite: MGT 6371. [2]