Managing Business Process Outsourcing

1.5 units

The growth of global outsourcing in all types of business processes (from manufacturing to research and development, engineering, call centers, clinical trial tests, IT, accounting, human resources, etc.) has been one of the most important business trend of the last decades. As a result of such strategic trends and actions, it becomes essential to strategically manage global business process outsourcing as a key business process by itself, and to hire and train managers that fully understand the tradeoffs, implementation challenges, approaches for managing risks and more importantly, are able to manage the business relationships with third party contracting organizations. This course is intended to provide the fundamental skills necessary to become successful, global managers of value chains who, when faced with outsourcing decisions, can competently make them within the context of their firms' strategy as well as effectively execute all aspects of the outsourcing process while managing the outsourcing relationship with suppliers.