Operations Management

3 units

This course introduces the core principles and concepts of managing operations to achieve a competitive advantage. Students explore how operational decisions shape, and are shaped by, a firm’s overall business strategy, and how well-designed processes can enhance organizational performance and strategic differentiation. Emphasis is placed on understanding and improving business processes, aligning operations with strategic goals, and applying analytical approaches to support effective managerial decisions. The course provides both the foundational knowledge and strategic perspective needed to lead and transform operations in a dynamic business environment. Students may not earn credit in both SCOT 5704 and SCOT 6704.