Workplace Conflict Resolution

3 credits · Undergraduate

(3 hrs Lecture) This course examines contemporary workplace issues, causes of workplace conflict and a variety of dispute and conflict resolution responses such as negotiation, conciliation, mediation, grievance procedures, and arbitration as well as tribunals such as labor relations boards and human rights commissions. Examination of approaches to conflict resolution in the workplace includes reference to such issues as violence, bullying, harassment, organizational culture, "constructive dismissal," and other workplace concerns. Requisite Courses: CRS-1200 or permission of the instructor [prerequisite(s)].