Workplace Dispute Resolution System Design

3 credits · Undergraduate

(3 hrs Lecture) The course is designed to develop an understanding of the nature and causes of conflict in the workplace, and the implementation of conflict resolution systems within the organization. Areas of study include systems design related to the organizational culture, context, and structure. It examines past and current conflict resolution systems, structures that are necessary to support conflict management systems, and emerging trends in workplace dispute systems design. The course then studies organizational advantages and disadvantages of investing in dispute systems design. Requisite Courses: CRS-1200 and CRS-3240 or permission of the instructor [prerequisite(s)].