BUSINESS PROCESS IMPROVEMENT

Prerequisites & course information

Requisites: OTM 300 Repeatable for Credit: No Last Taught: Fall 2026 Learning Outcomes: 1. Explain how to use root cause analysis to deconstruct a complex problem. Audience: Undergraduate 2. Identify and apply continuous improvement tools and techniques to production, administrative, distribution, and service-related functions. Audience: Undergraduate 3. Demonstrate strategic thinking and project management methodologies to establish and measure multi-year improvement strategies to reach a desired future state. Audience: Undergraduate 4. Create improvement loops to maximize value, eliminate waste and reach an ideal future state for cross-functional organizational activities. Audience: Undergraduate 5. Analyze large and complex data sets to find patterns, identify key improvements, and substantiate improvement choices in process improvement projects. Audience: Undergraduate Learning Outcomes: 1. Explain how to use root cause analysis to deconstruct a complex problem. Audience: Undergraduate 2. Identify and apply continuous improvement tools and techniques to production, administrative, distribution, and service-related functions. Audience: Undergraduate 3. Demonstrate strategic thinking and project management methodologies to establish and measure multi-year improvement strategies to reach a desired future state. Audience: Undergraduate 4. Create improvement loops to maximize value, eliminate waste and reach an ideal future state for cross-functional organizational activities. Audience: Undergraduate 5. Analyze large and complex data sets to find patterns, identify key improvements, and substantiate improvement choices in process improvement projects. Audience: Undergraduate