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AP/HRM 4495

Managing Effective Groups and Teams

3.0 credits

Winter 2025

Topics

  • Team formation and dysfunction
  • Changing behavior and overcoming resistance
  • Motivation, trust and communication
  • Designing productive norms and structures
  • Feedback and team performance

Readings

  • Listed: Chip Heath and Dan Heath, Switch: How to Change Things When Change Is Hard.
  • Listed: Patrick Lencioni, The Five Dysfunctions of a Team; outline labels the version as 20th edition.
Sources